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HOME INSURANCE GROUP DESK FAQ CONTACTS

F.A.Q. (Frequently Asked Questions)

How do I book online?

Simply enter your departure and arrival information in the request page using city names or 3 digit city codes. Our Internet booking engine performs a comprehensive search of the fares in the database and displays top flight options. Next, select the flights that most closely match your travel plans and complete the purchase by inputting the required information. Once you have completed your purchase, you will receive your electronic ticket confirmation or FedEx will deliver your paper airline ticket.

When do we get our tickets?

If the reservation will permit an E-ticket, we will e-mail you an E-ticket. If the reservation will NOT permit an E-ticket, and a paper ticket must be issued, we will send the paper ticket via FedEx to the shipping address you enter in the reservation, using the FedEx Saver Service. This service cost $25 per reservation. The average delivery time are 2 - 3 business days using FedEx Saver Service. We offer expedited shipping for additional charges.

How far in advance should I purchase my tickets to make sure I get them in time for my flight?

It is best to purchase your tickets as far in advance as possible. One the booking has been placed it takes up to 24 hours for an agent to ticket your purchase. If the itinerary permits E-tickets, there is no time restriction for delivery. If the itinerary requires a paper ticket, please choose the appropriate service using FedEx for delivery and add an additional 2-3 business days to the cycle.

What is an E-Ticket (Electronic ticket) and do all of the airlines have the option of E-Tickets?

E-tickets, now offered by many major airlines, allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. We offer E-tickets when they are available. We usually will not be able to determine whether E-tickets are available on flights until you make specific flight selections. Not all airlines offer E-Tickets, especially if more than one carrier is involved in your trip. Using an E-ticket is very simple and completely secure.

How do I travel with an e-ticket?

If you purchase an E-ticket, you will receive an e-mail that includes your itinerary information and confirmation numbers. When you check in for your flight, give the ticket agent your name, flight number, a government-issued photo ID (i.e. passport for international flights), and a paper copy of your itinerary or purchase receipt. Some airlines also require that you show the credit card used to purchase your ticket. If you are thinking about purchasing a ticket for a friend or relative who does not have access to your credit card, please call and check with the airline about their specific requirements.

Are there any differences between a published fare ticket and a consolidator fare ticket?

Consolidator airline tickets are discounted airfares that are sold by most major airline companies to help fill seats. These tickets are usually below the lowest published fare available directly from an airline company. Most consolidator fare tickets allow advance purchase, seat assignments, and frequent flyer mileage. However, the there are no differences in the standard of ticket.

Are prices displayed for round-trip or one-way travel?

When you select the cities, dates, and number of passengers, etc., you are given the option of selecting round-trip or one-way travel. If you select round-trip, the price given is for a round-trip itinerary. If you select one-way, the price given is for a one-way itinerary.

How can I pay for my tickets?

In order to purchase a ticket, you must have a valid credit card or debit card with a billing address in the United States. If your billing address is outside the US there may be delays in processing your reservation, and additional information may be required.

Can I use my debit card to purchase airline tickets?

Yes, all flight reservations may be purchased using debit cards that allow for such purchases. Please make sure that your debit card has a daily limit that will cover the total cost of all tickets being issued. Please note: Most debit cards take more time to process refunds, resulting in a delay of the account being credited.

Can I book my reservation on-line any time?

Yes, you may book on-line 24 hours a day, 7 days a week. Our agents are available via live-chat, e-mail or telephone for support. In an unlikely event, if your tickets cannot be processed for any reason you will be notified within 1-business days and your payment will NOT be processed.

Do you verify Credit Cards for all transaction?

Before any tickets can be processed, we verify that the credit card billing address matches the address provided and that the credit card is a valid card. Depending on security criteria, we may find it necessary to have a credit card authorization form completed and signed by the card holder.

Can I purchase tickets for someone else?

You may purchase airline tickets for travelers other than the credit card holder by entering the other traveler's information during purchase. The credit card holder may be required to complete a credit card authorization form and fax to our office. We will provide this form either by email or fax. This form states that the passengers are permitted to use the credit card. The credit card holder will need to fill out the credit card authorization and fax it to us, along with a photocopy of the credit card holder's driver license and the credit card being used. We will verify everything and issue the tickets. This system protects the credit card holder and us from unauthorized use of the card.

Can I book a ticket for an unaccompanied minor?

Many airlines welcome unaccompanied minors on their flights. To ensure a safe, comfortable, and fun trip for unaccompanied minors, you should call the airline to discuss its policies and services. Here is some basic information: Younger children (typically under the age of 5) are often not eligible for unaccompanied minor service and must be accompanied on the same flight and in the same compartment by an older passenger (typically 15 years or older.) Unaccompanied minor service is often mandatory for children (approximately ages 5-14), but optional for teenagers (approximately ages 15-17). The ages depend on which airline they fly. A fee is usually charged at check-in for unaccompanied minor service. With unaccompanied minor service, the airline will usually want to know who is meeting the minor at the destination. Proof of identification for the receiving adult is required. Forgetting this required identification can cause unpleasant delays so make sure you know the airline's expectations. Again, please call the airline prior to purchasing tickets and inquire about their unaccompanied minor services and policies. Also not all fares allow unaccompanied children. PLEASE CHECK before making a reservation.

Do you accept international Credit Cards?

Yes. In order to process a reservation with an international credit card, the credit card holder may be required to complete a credit card authorization form and fax to our office. We will provide this form either by email or fax. This form states that it is ok for the passengers to use the credit card. The credit card holder must fill out the credit card authorization form and fax it back to us, along with a photocopy of the credit card. We will verify everything and issue the tickets.

My name is misspelled in the ticket. Will this cause any problems? What do I need to do?

The name on your ticket must match the name on your government issued photo ID. If your name is misspelled on your ticket or reservation, please contact us at agent@mynewtrip.com or call 1-877-700-3535. Please note that a name correction after a reservation has been ticketed will result in penalties.

Why is this particular destination not listed on your site?

Although we offer the ability to make travel arrangements to many parts of the world, we may not have information regarding travel to certain destination cities. This is determined solely by the airlines, as they are responsible for updating the flight information in our Global Reservation System. Please check with us often, as new destinations and services are added to our site frequently.

Why can't I find available flights online?

The flights may be sold out. You may have to search for your flights using a range of dates in order to find the availability that suit you.

Why am I receiving an error message on my screen informing me that my flight is «Unavailable to Sell» when trying to place a booking?

All flights are determined by the airlines and are placed into the Global Reservation System. Occasionally, flights can and will sell out. Unfortunately, this error message comes directly from the reservation system to inform the customer that this fare is no longer available.

Can I get a refund if I can't take my trip?

Published fare tickets are non-refundable. In the event you must cancel your trip, most airlines will allow you to apply the value for travel within one year, and penalties apply. Most consolidator tickets allow refunds, with a penalty ranging from $300 up to the full amount of the ticket. Restrictions on changes and cancellations are set by the airlines. Once payment has been submitted, changes to your booking are subject to a $300 fee plus the difference in the fare at the time the change is made. It is also subject to availability at that time. Until you contact us and we determine the specific rules of the ticket you purchased and the changes you want to make, we're only able to provide you with the general policies outlined above. Our Customer Service Representatives will calculate additional charges on the day you contact us. Please note: All paper tickets must be sent to our main office prior to departure for refund processing. Note: some airfares are completely non refundable and non changeable.

How do I cancel my flight?

To cancel your flight, please contact one of our agents via LIVE CHAT, agent@mynewtrip.com, or 1-877-700-3535 to be advised of the specific cancellation policies.

Can I change my flight after the reservation is confirmed?

If you must make a change to your trip, please contact one of our agents via LIVE CHAT, agent@mynewtrip.com, or 1-877-700-3535 to be advised of the specific change policies.

How long will it take to receive my refund?

Please allow up to 4-6 weeks to receive the refund after the ticket is received. Please note that refunds to a debit card may take longer to process. Check with your financial institution for specific information.

Do I need a transit visa?

All required documents for travel, transit, and entry/exit regarding international borders, are the sole responsibility of the passenger and not the travel agent. It is important that you know your passport, visa, and health requirements, which vary by destination. Make sure you get all the information required, well in advance of your trip. Due to the many different requirements we do not have the information on our web site. We recommend that you contact the embassies of the countries you are visiting.

Why does the airline show Major Carrier on the website?

In some cases, special negotiated require us to hide the name of the airline. But they will always be with regular scheduled airlines, no charter or no name carriers are included.

Why are there multiple charges on my credit card?

In some cases, we are required to break the total charge into 2 separate charges that total the amount that you agreed to pay. You are not being charged any more than you authorized. These charges will show from the airline, as agency fees and fedex fees if applicable.

If the airline changes my itinerary, will you notify me?

We make attempts to notify you of flight changes, we are not always advised of these changes. This is why we advise you to reconfirm your itinerary directly with the airline prior to departure. Also, you can use check your reservation on our website.

What should I do if the fare for my same itinerary is lower now than when I bought my ticket?

Airfares change throughout the day, based on demand for the flight and the airlines' right to change them at any time. At the time of your fare search and when you bought your ticket, our display showed the lowest fare available for purchase for the time and dates you requested.
Please note: If you should find a lower fare after purchasing a non-refundable ticket, we will not be able to issue a credit for the difference in price.

Can I get seat assignments?

Our booking engine allows you to request the type of seat you would like to have during the booking process. However, we can not guarantee that the seat type will be available. We pass your request to the airline and the airline assigns your seat. Some carriers do not Allow pre assigned seating such as British Airways. If you do not have a seat number assigned, this does not mean you are not confirmed on the flight.
 
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